Parkview Dental Partners: Transforming RCM Efficiency with Remit AI

Client Overview

Parkview Dental Partners is a rapidly growing dental service organization (DSO) with 24 locations and expansion plans underway. Committed to providing the highest quality dental care, Parkview prioritizes efficiency, patient care, and operational excellence. With exceptional patient experience in mind, their team of dedicated professionals is committed to each patient’s overall oral health. They treat their patients and employees like family, with relationships built on trust and integrity.

Challenges

Before implementing Remit AI, Parkview Dental Partners faced numerous challenges in their revenue cycle operations. Manual payment posting was a time-consuming process that required significant staff effort, often leading to delays and increased risk of errors. Additionally, their reliance on paper checks created further inefficiencies, making it difficult to track and manage payments effectively. Accessing remittance data, such as EOBs and ERAs, was cumbersome, requiring extensive manual searching and limiting the team's ability to respond quickly to outstanding claims.

Managing these complexities became even more difficult due to Parkview Dental Partners' multi-location structure. Coordinating payment posting across offices added layers of complexity, slowing claim turnaround times and impeding cash flow. The RCM team recognized that to improve efficiency, they needed a more streamlined workflow that could automate key processes, reduce manual workloads, streamline cashflow, and enhance collaboration between locations. Implementing a smarter solution was essential to overcoming these obstacles and ensuring smoother financial operations.

Katy McBride, Director of RCM, briefly described the issues:

“When we first introduced the platform, our goal was to achieve faster turnaround on payments and a centralized place to access all our EOBs and ERAs. We knew that automation was in Zentist’s roadmap, and that was a key reason we brought them on board.”

Solution

Parkview Dental Partners implemented Remit AI to address these operational bottlenecks, leveraging its automation capabilities to enhance payment processing. Key features included:

Centralized Payment Tracking: Providing a single platform for accessing EOBs and ERAs, eliminating the need to log into multiple insurance portals.

“Having everything centralized within the platform eliminates the need to navigate outside the dashboard, making the process more efficient and seamless,” said Katy McBride, Director of RCM at Parkview Dental Partners

Faster Payment Turnaround: Linking ERAs to EFT enrollments, along with detailed denial category provided, enabled quicker claim processing and reduced AR days.

Cross-Location Collaboration: Team members could access payment data across locations, ensuring seamless coverage and efficiency.

Key Benefits

Reduction in AR Days & Faster Payments

• AR days decreased from 29 - 30 days to 17 days, with claim payments often processed within 48 hours or less
• At least 90% of payments are now processed through EFTs, minimizing reliance on paper checks and saving thousands in administrative costs.

“We’re already seeing a significant improvement, and we continue working with Zentist to bring AR days down to 14. But the biggest win is getting claim payments processed in just 48 hours—that’s been a game-changer for us,” said Katy McBride.

Improved Workflow Efficiency & Scalability

• The centralized RCM system eliminated administrative redundancies, allowing the team to manage increasing workloads without hiring additional staff.
• EFT enrollments streamlined direct deposit handling, eliminating paper-based payment reconciliation.

Katy McBride emphasized the transformation:

“Remit AI gives us a centralized place for RCM making our workflow significantly faster and allowing us to scale seamlessly as we add new locations.”

Seamless Onboarding & Customer Support

• Scalability Without Additional Staff: Onboarding new locations has been effortless, requiring minimal training.

"With 24 offices and a centralized revenue cycle team, having one place where we can go in and obtain all of that information creates a more efficient workflow."

Katy McBride, Director of RCM

• Superior Customer Service & Easy Onboarding: The Zentist support team has played a crucial role in ensuring smooth implementation and continued success.

“We haven’t needed external training. My team and I, who have worked with Zentist for years, can manage everything internally. The support we receive from Zentist is excellent,” noted Katy McBride.

Results & Future Outlook

By integrating Remit AI, Parkview Dental Partners achieved substantial improvements in their revenue cycle operations, resulting in faster payment processing, enhanced cash flow, and improved scalability. Transitioning to EFT payments minimized reliance on paper checks, saving time and reducing administrative costs. The centralized platform streamlined access to EOBs and ERAs, improving collaboration across offices and simplifying payment tracking.

The improved workflow enabled Parkview Dental Partners to manage a growing network of offices without adding staff. Onboarding new locations became easier, requiring minimal training while maintaining consistent payment posting processes. This efficiency has been vital in supporting their ongoing expansion efforts.

Looking ahead, Parkview Dental Partners is actively working with Zentist to further improve AR days. They are also exploring enhanced automation capabilities, including automated payment posting and improved claim tracking. With these advancements, Parkview Dental Partners is well-positioned to maintain operational excellence and support continued growth in the dental industry, ensuring financial health and operational excellence as they expand their footprint in the dental industry.